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  • 2018 Gift Fulfilment Service 

Conditions of Service 

    • 1. For order that has the designated delivery address as Mainland China, please complete the Name and the Address of the Recipients in Chinese to facilitate their processing.
    • 2. If the products ordered are out of stock, Hongkong Post or the suppliers will notify you to replace the original products by other products of the same or higher value, or cancel the order.
    • 3. If the order has been arranged for delivery, it cannot be cancelled.
    • 4. The date / time specific service for Gift Fulfillment Service is NOT applicable for the hampers and gift sets.
    • 5. Hongkong Post is only responsible for taking and delivering orders; the suppliers will ensure the products are in compliance with all quality control and hygienic standards.
    • 6. Product information and prices stated in this page are subject to change without prior notice.  The product price is fixed on the order submission.
    • 7. The personal data you provide by means of this form will be used by Hongkong Post or the suppliers for processing the sale and purchase of the products.


[Customs, Duties, and Taxes]

8. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries or regions outside of Hong Kong may be subject to import taxes, customs duties and fees which are levied once the shipment reaches the destination country or region. Additional charges for customs clearance must be borne by the recipient; Hongkong Post has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 [Refund Policy]

9. HKP accepts liability to the extent that it results from fraud or willful misbehavior of its employees or agents for physical damage to or loss of the Ordered Product.

The maximum amount to be refunded would be limited to the retail price of the Ordered Product after taking out the delivery fee in respect of each incident or series of connected incidents, provided that (a) HKP has received your notice in writing of your claims (including details relating to the occurrence, nature and extent of the damage or loss claimed) within 14 days from the date of order placed; (b) any such damage or loss shall be found to the reasonable satisfaction of HKP to have arisen from fraud or willful misbehavior of HKP's employees or agents; (c) HKP has received the damaged or delivered product for HKP's further examination.

  • 10. HKP will not accept responsibility for non-delivery of Ordered Product under the following circumstances:
  • 10.1 The delivery address provided by the sender is incorrect or incomplete or the translation of it (if the address given is not in Chinese) makes the delivery not possible. In addition, no valid contact telephone number of the recipient is given.
  • 10.2 Senders provide incomplete or incorrect names of recipients.
  • 10.3 Recipient refuses to accept the Ordered Product.
  • 10.4 Recipient of the Ordered Product is not present at the address given and there is no one present to receive the Ordered Product.
  • 10.5 Customs clearance procedures are required.
  • 11. In the event of non-delivery owing to any of the reasons 10.1-10.5, the physical Ordered Product shall be deemed delivered and shall not be returned to sender whatsoever. Further delivery, if requested by sender, shall be treated as a new order in the usual manner.

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